{"id":1678,"date":"2022-06-16T06:02:16","date_gmt":"2022-06-16T06:02:16","guid":{"rendered":"http:\/\/demo.wpsmartapps.com\/themes\/manual\/?post_type=manual_kb&p=1678"},"modified":"2025-02-13T02:42:25","modified_gmt":"2025-02-13T01:42:25","slug":"regles-de-base-pour-les-hotes","status":"publish","type":"manual_kb","link":"https:\/\/www.mansbaysuite.com\/help\/knowledgebase\/regles-de-base-pour-les-hotes\/","title":{"rendered":"R\u00e8gles de base pour les h\u00f4tes \u2013 MansBay"},"content":{"rendered":"

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\n

Pour proposer des s\u00e9jours confortables et s\u00fbrs aux voyageurs, les h\u00f4tes doivent respecter ces r\u00e8gles fondamentales.<\/p>\n

Engagement vis-\u00e0-vis des r\u00e9servations<\/h3>\n
    \n
  • Fiabilit\u00e9 :<\/strong> Les h\u00f4tes doivent honorer les r\u00e9servations confirm\u00e9es.<\/li>\n
  • Acc\u00e8s :<\/strong> Les voyageurs doivent pouvoir entrer facilement dans le logement \u00e0 leur arriv\u00e9e.<\/li>\n<\/ul>\n

    Communication rapide<\/h3>\n
      \n
    • Disponibilit\u00e9 :<\/strong> Les h\u00f4tes doivent r\u00e9pondre rapidement aux demandes des voyageurs.<\/li>\n
    • Avant l\u2019arriv\u00e9e :<\/strong> R\u00e9pondre sous 3 jours pour une arriv\u00e9e dans plus de 5 jours.<\/li>\n
    • Pendant le s\u00e9jour :<\/strong> R\u00e9pondre en moins d\u20191 heure en cas de probl\u00e8me urgent.<\/li>\n<\/ul>\n

      Exactitude de l\u2019annonce<\/h3>\n
        \n
      • Informations correctes :<\/strong> L\u2019annonce doit refl\u00e9ter fid\u00e8lement le logement et ses \u00e9quipements.<\/li>\n
      • Modification :<\/strong> Toute modification d\u2019une r\u00e9servation n\u00e9cessite l\u2019accord du voyageur.<\/li>\n<\/ul>\n

        Propret\u00e9 et hygi\u00e8ne<\/h3>\n
          \n
        • Sans risque :<\/strong> Aucun probl\u00e8me de sant\u00e9 ou de s\u00e9curit\u00e9 ne doit \u00eatre pr\u00e9sent.<\/li>\n
        • Entre chaque s\u00e9jour :<\/strong> Nettoyage et entretien rigoureux du logement.<\/li>\n<\/ul>\n

          Signaler un manquement<\/h3>\n

          Si un voyageur constate un non-respect des r\u00e8gles :<\/p>\n

            \n
          • Contacter l\u2019h\u00f4te directement.<\/li>\n
          • Illustrer le probl\u00e8me avec des photos ou documents.<\/li>\n
          • Si le probl\u00e8me persiste, signaler directement \u00e0 MansBay.<\/li>\n<\/ul>\n

            Sanctions et recours<\/h3>\n

            MansBay applique des mesures en cas de non-respect :<\/p>\n

              \n
            • Rappels ou avertissements.<\/li>\n
            • Suspension temporaire ou suppression de l\u2019annonce.<\/li>\n
            • Possibilit\u00e9 de faire appel des d\u00e9cisions prises.<\/li>\n<\/ul>\n

              Les h\u00f4tes doivent toujours offrir un niveau de qualit\u00e9 constant pour garantir une exp\u00e9rience positive aux voyageurs.<\/p>\n<\/div>\n

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